MANAGED SERVICES
So often it’s technology for technologies sake – In our case it’s humans driving the technology. We’ll explain in plain English what you need, what it does, and why it’s important. You can only get the full benefits from technology when you understand the whole picture.
Slant offers full scale managed IT services; including help-desk, backup solutions, disaster recovery planning, business-as-usual continuance planning, pro-active monitoring, asset management and reporting. We’ll keep you updated with any forecast maintenance costs, ensure software compliance, and meet with you regularly to ensure we’re aligned with your goals.
We’ve outlined our easy to budget, fixed priced options below. Of course, if you’re after something custom, we’re happy to chat and see how we can help.
Managed Services is a personal relationship. If you’re looking for someone who will always have your back when it comes to technology, and ensure that you have the most cost effective and efficient solutions deployed in your business, get in touch and let’s chat, maybe over a coffee, or a beer. Our shout.
Server Basic Care
Essential care and management of your servers- Comprehensive hardware & software auditing & reporting.
- Remote management & monitoring
- Patch managment & deployment
- Service monitoring & restarts
- Anti Virus Management
- Basic management only; troubleshooting is charged at casual support rates
- Excludes Exchange & Active Directory Group Policy management
- On Site Support is charged at standard hourly rates
- Incident response to Basic Care clients is limited to best-efforts during business hours.
Server Premium Care
Proactive 24x7 Care and Monitoring for your servers- Includes all the features of Basic Care
- Exchange monitoring and health reporting
- Active Directory and Group Policy Management
- Complete end to end patch management, including failure resolution
- 24 x 7 Monitoring of your server, and response to service outages.
- Pro-active or on demand restart management
- System Performance Analysis & Troubleshooting
- On Site Support is charged at a reduced hourly rate for Premium Care customers.
Desktop Essentials
Low cost, No Frills, Remote Management & Monitoring for your fleet.- Comprehensive hardware & software auditing & reporting.
- Performance & preventive maintenance reccomendations.
- Anti-Virus Subscription included
- Anti Virus Management
- Slant Client Communicator
- Basic management only; troubleshooting is charged at casual supaport rates
- On Site Support is charged at standard hourly rates
- Incident response to Basic Care clients is limited to best-efforts during business hours.
Comprehensive Care
Fixed Price, easy-to-budget, uncapped support for your team when you need it.- Requires at least one server subscribed to Premium Care
- Includes all features of Desktop Esstentials
- Includes uncapped ticket based helpdesk from 8am-6pm Monday-Friday (excl. Public Holidays)
- Active Directory and Group Policy Management
- Slant Client Communicator with self help centre and scripting for common issues.
- Complete end to end patch management, including failure resolution
- Software installation and updates inline with organisation change processes
- Virus and Malware Removal
- System Performance Analysis & Troubleshooting
- On Site Support is charged at a reduced hourly rate for Comprehensive Care customers.
Extended Care
If you're 24x7, we're here to support you, 365 days a year.- Includes all features of Comprehensive & Desktop Essentials
- Includes uncapped ticket based helpdesk & telephone support, 24×7, 365 days, including public holidays. Guaranteed Australian or US Support Staff
- Includes support for custom software solutions; subject to documentation.
- Includes annual technology planning meetings.
- On Site Support is charged at a reduced hourly rate for Extended Care customers.
- Slant has access to staff in multiple locations around the world. On-Site Support services may be available to executive staff whilst travelling. P.O.A
DESKTOP & SERVER MANAGEMENT
Slant Managed Services deliver an easy to budget, fixed price holistic Technical Support package for your computers, printers, scanners & network, to ensure you’re able to stay online & stay productive.
Utilising support tools to monitor and respond to any issues proactively as they arise. Managed Services ensures that your infrastructure is kept up to date with all necessary feature & security updates to protect you from evolving threats.
We partner with range of like minded & industry trusted vendors to enable your business to respond to any technical challenges it faces.
Our Australian based help-desk is technically trained to immediately calculate the best route to resolving your issue, and action accordingly.
NETWORK MANAGEMENT & IP CONNECTIVITY
Slant is able to broker arrangements for business grade connectivity with guaranteed contention ratios, business-grade Service Level Agreements, and multi-path backup links.
No matter what your requirements are for connectivity, we can ensure that your business has secure access to information so that your business can keep earning money.
We’ll keep an eye on your network so you don’t have to, and respond to any degradation in performance with an investigation and resolution process.
We understand that downtime costs money, so we aim to eliminate single points of failure at the source to ensure you’re always online.
MOBILE DEVICE MANAGEMENT
As we move into a more mobile-oriented world, it’s more important than ever to ensure you have policies in place to limit access to your data should these devices fall into the wrong hands.
Mobile Device Management solutions allow you to enforce security policies around password strength, app restrictions, minimum security requirements of wireless networks and a host of other options.
They are also a great solution for deploying access to internal systems, certificate based authentication, or company wide credentials as required.
Most importantly, they allow tracking of misplaced devices, and if recovery is not possible, they ensure that a remote-wipe is carried out to ensure that any confidential data & intellectual property is safeguarded.
We’ve got solutions for iOS and Android platforms (Sorry Windows Mobile users!), and we’d be happy to discuss how a Mobile Device Management solution could benefit your business.
Get in touch for more information.